Abuja, Nigeria – Nigerian aviation authorities have summoned the management of Air Peace Limited following a surge of complaints from passengers over unrefunded ticket fares, even in cases where the airline cancelled flights.
The Federal Competition and Consumer Protection Commission (FCCPC) issued a formal notice on June 3, 2025, ordering Air Peace to appear at its Abuja headquarters on Monday, June 23, 2025. The summons aims to address growing public outcry and allegations of consumer rights violations.
According to a statement from the FCCPC’s Director of Corporate Affairs, Ondaje Ijagwu, the airline’s alleged actions violate sections of Nigeria’s Federal Competition and Consumer Protection Act 2018. This legislation guarantees consumers prompt refunds when bookings or reservations are not honoured due to a service provider’s failure, enshrining principles of fair dealing and safeguarding against unfair practices.
The FCCPC has demanded specific documentary evidence from Air Peace, including a log of all refund-related complaints over the past year, records of processed refunds, a list of all cancelled flights within the same period, and details of measures taken to mitigate hardship for affected passengers. Failure to comply with the summons could result in significant sanctions, including fines or imprisonment.
While not explicitly stated in the FCCPC’s announcement, the summons follows a high-profile dispute involving Nigerian Senator Adams Oshiomhole and Air Peace officials. The senator reportedly missed a flight, alleging racketeering by airline staff who he claimed boarded passengers arriving later. Air Peace maintained Oshiomhole arrived late, but the senator alleged that staff demanded additional fees to reschedule passengers.
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